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Complaints Procedure Policy

We are committed to providing a quality service to all of our customers.

We are committed to providing a quality service to all of our customers. If for any reason you are not entirely satisfied with any aspect of the service you have received from Recra Recruitment Solutions Ltd then we would like you to let us know.
How to Register a Problem
Step 1
If your problem concerns the service you have received from a local Recra Recruitment Solutions Ltd office, you should contact the local office manager to discuss the problems you have experienced. It is important the local office manager is made aware of your concerns and are given the opportunity to put things right. If your problem is about an invoice you have received from Recra Recruitment Solutions Ltd, in the first instance please contact Recra Recruitment Solutions Ltd Credit Control Team using the telephone number provided on the invoice. As above, it is important the Credit Control Team are aware of any problems and are given the opportunity to put things right.
 
If you are a temporary worker and have a problem regarding your payment from Recra Recruitment Solutions Ltd, then please contact your local Recra Recruitment Solutions Ltd, office. If the problem cannot be resolved immediately during your telephone call, you will be advised of a timescale in which you will receive further feedback.
Step 2

If you have already discussed your problem with the local office/Credit Control Team, but are not satisfied with the response you have received, then please contact Nicole Cooling-Long (Managing Director) in one of three ways:

  1. Telephone: 0116 464 6336 (Monday to Friday, 8:30am to 4.30pm).
  2. Email: info@recra.co.uk
  3. Post: Recra Recruitment Solutions Ltd, Suite 1, 18a Warren Park Way, Enderby, Leicester, LE19 4SA

When you contact Recra Recruitment Solutions Ltd, it is important you provide us with all the facts regarding your problem, including details of people you have already spoken to so we are able to conduct a full investigation.

When we receive details of your problem we undertake to:

  • Deal with your problem fairly, confidentially and effectively.
  • Acknowledge your problem within two working days and provide a likely timescale for resolution.
  • Fully investigate your comment and keep you regularly informed of the actions we are taking.